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]]>Mohegan will implement a full suite of GA’s AI-driven modules across slots, marketing and player development, as well as a host module designed to streamline operations, improve decision-making and boost guest experience.
“Our partnership with Gaming Analytics was driven by their robust platform that integrates player development, campaign management and enterprise alignment tools into one comprehensive suite,” said Ray Pineault, President and CEO of Mohegan. “This integration will streamline our operations, enhance efficiency and support our strategic business goals.”
Focus on Enhancing Guest Experience and Operational Efficiency
Mohegan is centered on delivering personalized guest services across its properties as part of its enterprise-wide approach. Mohegan will optimize player engagement and streamline marketing efforts by integrating GA’s platforms, creating consistency among all locations.
“We are focused on developing a unified enterprise strategy that augments player development and campaign management,” said David Martinelli, Chief Marketing Officer of Mohegan. “The partnership with Gaming Analytics helps us reach our goal of delivering personalized offers that increase the guest experience across all our properties.”
Leveraging A.I. for Innovation and Growth
Mohegan plans to leverage GA’s AI to gain deeper insights into player preferences and behavior, enabling targeted and tailored services. Collaborating with GA gives Mohegan a unique advantage in using advanced AI tools to increase reactivation rates, which enhances the efficiency of campaign processes.
Looking Ahead
Mohegan envisions GA playing a significant role in the long term as the partnership progresses. Both companies are committed to continuous innovation and improvement. This commitment aligns with Mohegan’s “Spirit of Aquai” values, a centuries-old guiding philosophy that infuses four key principles—welcoming, mutual respect, cooperation and building relationships— into everyday lives.
With this partnership, Mohegan continues its commitment to embracing advanced technology to enhance operations and deliver superior guest experiences, positioning itself at the forefront of the gaming industry.
“Our partnership with Mohegan marks a pivotal step in transforming the gaming landscape built on a shared vision of Mohegan’s “Spirit of Aquai,” said Kiran Brahmandam, CEO and Founder of Gaming Analytics. “We are excited to work together and move the industry forward with the power of A.I.”
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]]>The post Mohegan Sun Unveils a New Chapter of Behind-the-Scenes Entertainment with “Back of House” Season 8 appeared first on Mohegan.
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UNCASVILLE, CT (September 25, 2024) – Mohegan Sun, one of the world’s top entertainment destinations, has announced the launch of Season 8 of its original digital series, Back of House (BOH). Starting Wednesday, Oct. 2, 2024, at 7:30 p.m. EDT, weekly episodes will reveal the magic behind making Mohegan Sun an ideal weekday or weekend getaway suitable for all kinds of guests.
“Back of House continues to demonstrate Mohegan Sun’s serious commitment to delivering unforgettable hospitality and entertainment experiences for everyone,” said George Galinsky, senior vice president of marketing communications at Mohegan. “This season takes viewers on a journey to see how our team members always try to create lasting memories for every guest, whether it’s a large-scale party or an intimate family vacation.”
Produced by Primal-NY, the multi-award-winning series offers an exclusive look at how Mohegan Sun’s team pulls off its one-of-a-kind events and guest experiences. “Capturing the essence and spirit of Mohegan Sun’s world-class hospitality is always a creative opportunity,” said Robert Conticelli, president of Primal-NY. “This season, we delved deeper into the stories that unfold both behind the scenes and out-front with guests, providing viewers with all new perspectives. It is the most immersive season yet.”
“Back of House Season 8 – All New, All Fun and All In” invites viewers to see Mohegan Sun through the lens of its kitchens, stages and executive offices. From beautiful brunches to unbridled girls’ night celebrations to new kinds of outdoor parties and amusing family vacations, season eight celebrates Mohegan Sun’s blend of excitement and its authentic commitment to guests.
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In honor of the season premiere on backofhouse.tv, Mohegan Sun is hosting a contest where viewers can enter to win a two-night stay for two in a Riverview Suite, including a choice of brunch at Todd English’s Tuscany or Michael Jordan’s Steak House and a $150 Mohegan Sun gift card. The contest will run throughout the season, with one grand prize winner selected on Nov. 13, 2024. For more information, visit backofhouse.tv.
Since the premiere of its first season, BOH has been viewed in more than 19 countries and 625 cities and continues to showcase the property’s dynamic and award-winning work culture. Digital marketing and video awards, both platinum and gold, include HSMAI,?Telly,?Vega, Marcom?and?Communicator?honors.
ABOUT BACK OF HOUSE:
“Back of House” swings the doors of hospitality and entertainment wide open.? It is a trailblazing all-access pass to the action behind the action at one of the world’s largest integrated casino resort destinations, Mohegan Sun. Enjoy following fun, dedicated resort employees as they navigate obstacles and challenges in their quests to make each guest’s stay a perfect getaway experience. For more information, visit backofhouse.tv where you can also book a room, buy show tickets, gift cards, Mohegan Sun merchandise, and even check out careers with Mohegan Sun.
ABOUT PRIMAL NY:
Primal NY is a full-service production studio specializing in brand discovery, digital strategy, content creation and distribution. Primal positions clients in ideal Digital, TV and Film scenarios. Based in New York City, the award-winning team of diverse filmmakers has experience across many industries including fashion, sports, music, hospitality, and motion pictures. Primal seeks relationships where opportunities exist to develop original content that enhances a client’s brand identity by finding unique ways to tell their stories. For more information, visit primal-ny.com.
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]]>The post Mohegan Sun Named “Best Casino Hotel” for the Seventh Year in a Row in the USA TODAY 10Best Readers’ Choice Awards appeared first on Mohegan.
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UNCASVILLE, CT (September 5, 2024) – Renowned integrated entertainment destination, Mohegan Sun, has been voted “Best Casino Hotel” for the seventh consecutive year in the USA TODAY 10Best Readers’ Choice Awards. With this distinction, Mohegan Sun retains the record for most wins in the “Best Casino Hotel” category more than any other nominee since the award program’s inception in 2013. Mohegan Sun placed within the top five in the “Best Casino Outside of Las Vegas” category and Momentum, Mohegan Sun’s rewards program, was ranked #2 in the “Best Players Club” category. Nominees for all categories in the USA TODAY 10Best Readers’ Choice Awards are chosen by a panel of relevant experts, which include a combination of editors from USA TODAY, editors from 10Best.com, relevant expert contributors, and sources for both these media and other Gannett properties. Voting took place over a four-week period this summer through 10Best.com, which averages 5 million visitors per month.
“For seven years in a row, Mohegan Sun has been named ‘Best Casino Hotel’ in the USA TODAY 10Best Readers’ Choice Awards, and this achievement continues to be a direct result of the dedication that our team members put forward every day in creating unforgettable experiences for our guests,” said Jeff Hamilton, President & General Manager of Mohegan Sun. “Our Momentum Rewards also achieved high marks, which is another tremendous honor as so much hard work goes into making this program one of the best in the industry!”
This year has been an abundant award season for Mohegan Sun. In Casino Player Magazine’s “Best of Gaming – New England” awards, Mohegan Sun snagged the top spot in categories “Best Hotel,” “Best Hotel Lobby,” “Favorite Casino Resort To Vacation At,” “Best VIP Lounge/Services,” “Best Promotions,” “Best Slot Tournaments,” “Best Craps,” “Best Video Poker,” “Best Overall Sportsbook,” and “Best Prop Bets.” The 10,000-seat Mohegan Sun Arena was also recently recognized as “Casino of the Year – Arena” at the 17th Annual Academy of Country Music Awards, and was named “Casino Venue of the Year” at the 35th Annual Pollstar Awards in February.
For more information about Mohegan Sun, visit mohegansun.com.
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]]>The post Mohegan Appoints Joseph J. Hasson as Chief Operating Officer appeared first on Mohegan.
]]>?Uncasville, CT (Aug. 7, 2024) – Mohegan, a leader in developing integrated entertainment resorts?worldwide, today announced, subject to all regulatory approvals, that Joseph J. Hasson has been named Chief Operating Officer (COO), overseeing the development and execution of short and long-term strategic business plans across all Mohegan properties. Hasson has served as Mohegan’s interim COO since April of this year.
“Joe Hasson’s expertise, garnered over more than 40 years in the gaming and hospitality industries, coupled with his exemplary leadership at our Las Vegas property, positions him uniquely to ensure strategic alignment and continuity across Mohegan’s diverse portfolio,” said Ray Pineault, President and Chief Executive Officer of Mohegan. “We are confident that his leadership as our Chief Operating Officer will be instrumental in our sustained success.”
As Mohegan’s COO, Hasson will oversee the day-to-day operations of Mohegan’s resorts across the United States, Canada and Northern Asia. He will also maintain his responsibilities as General Manager of Mohegan Casino at Virgin Hotels Las Vegas while the casino transitions ownership. Mr. Hasson will report to Ray Pineault, Mohegan’s President and Chief Executive Officer.
As COO, Hasson will continue to enhance operational efficiency and guest satisfaction while maintaining the high service standards that define Mohegan. He will also work with Mohegan’s leadership team to align all strategic processes with company-wide goals, emphasizing the sustainable growth of Mohegan’s portfolio of entertainment resorts.
Prior to joining Mohegan, Hasson served as COO of Station Casinos LLC and Red Rock Resorts, Inc. He holds a bachelor’s degree in commerce from Rider University, NJ.
For more information about Mohegan and our properties, please visit www.westbridgeprimaryschool.com.
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]]>The post MOHEGAN NAMED TO NEWSWEEK’S LIST OF THE TOP 100 GLOBAL MOST LOVED WORKPLACES FOR 2024 appeared first on Mohegan.
]]>Team Member Sentiment and Satisfaction
Uncasville, CT (June 25, 2024) – Newsweek published its annual rankings for the Top 100 Global Most Loved Workplaces? list, with Mohegan ranked 77. This is the second annual Top 100 Global Most Loved Workplaces? list in collaboration with the Best Practice Institute (BPI), a leadership development and benchmark research company.
The results were determined after surveying more than two million team members from businesses with workforces varying in size from 30 to over 10,000. The list recognizes companies that center respect, caring and appreciation for their employees in their business models and, in doing so, have earned the loyalty of their employees.
“At Mohegan, we relentlessly focus on creating a dynamic and inclusive environment where our team members feel valued and motivated,” said Patricia Smith, Mohegan’s Chief People Officer. “This accolade highlights the unwavering commitment and passion our team members bring every day. Following the successful opening of the INSPIRE Entertainment Resort in Korea, we’re excited to expand our global family. This award is a testament to our ongoing efforts to build a supportive and thriving workplace culture.”
The five critical areas measured to gauge employee sentiment were how positive workers feel about their future at the company, career achievement, how much employer values align with employee values, respect at all levels and the level of collaboration at the firm. In addition, areas such as inclusion, employee wellness, diversity, career development and company leadership were identified and analyzed in relation to the five critical areas measured.
“It is a great privilege for Mohegan to be recognized in Newsweek’s Top 100 Global Most Loved Workplaces, now ranked at 77,” said Ray Pineault, President and CEO of Mohegan. “This recognition underscores our dedication to fostering a positive and engaging workplace. At Mohegan, the Spirit of Aquai drives our approach to creating an empowering environment for all team members, and I am proud of our journey and the culture of excellence and innovation we’ve cultivated. Being included among the top companies globally reinforces our commitment to our values and our vision for the future.”
“As workplaces continue to shift, it’s clearer than ever that fostering collaboration, embracing a positive outlook, and aligning values are essential,” said Nancy Cooper, Global Editor in Chief of Newsweek. “The companies celebrated on the 2024 Global Most Loved Workplaces? list truly embody these principles. They show us that by championing respect and team-oriented outcomes, they’re not just building great workplaces, they’re shaping a brighter future for all.”
“I started Most Loved Workplaces out of inspiration from my community of people who consciously place love for their employees at the center of their business model,” said Louis Carter, Founder and CEO of BPI and a social/organizational psychologist, thought leader, entrepreneur and author.
Carter’s book, “In Great Company: How to Spark Peak Performance by Creating an Emotionally Connected Workplace,” identifies the specific areas needed to become a highly respected, reputable organization where people love to work with each other – a Most Loved Workplace.
For the full Newsweek list of 2024’s Top 100 Most Loved Workplaces?, please visit https://www.newsweek.com/rankings/global-most-loved-workplaces-2024.
Methodology
BPI measures five primary areas to determine how employees feel about where they work to create the Most Loved Workplaces? list: the level of collaboration at the workplace, how positive workers are about their future at the company, how much employer values align with employee values; respect at all levels and career achievement. In consultation with Newsweek editors, BPI also considered employee wellness, diversity, inclusion, career advancement, and other workplace and talent development initiatives.
To identify the top 100 companies ranked in this Newsweek publication, companies were evaluated and scored as follows: 50 percent of the initial score was based on direct employee responses to BPI’s proprietary Love of Workplace Index? assessment. Another 15 percent was derived from analysis of external public ratings from sites such as Comparably, Careerbliss, Glassdoor, Indeed, and Google. The final 35 percent came from BPI’s direct interviews and written responses from company officials. Newsweek then researched every company on the list to determine the final list of 100 companies and their rankings.
About Newsweek
Newsweek is the modern global digital news organization built around the iconic, over 85-year-old American magazine. Newsweek reaches 100 million people each month with its thought-provoking news, opinion, images, graphics, and video delivered across a dozen print and digital platforms. Headquartered in New York City, Newsweek also publishes international editions in EMEA and Asia.
About Best Practice Institute
Best Practice Institute is an award-winning leadership and organization development center, benchmark research company, think tank, and solutions provider. BPI is the certifying body for Most Loved Workplace? and conducted the original research to create the model and criteria for becoming a Most Loved Workplace?. BPI’s research proves that Most Loved Workplaces? produce 3-4 times better customer service, employee performance, and retention than companies not loved by their employees.
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]]>The post Mohegan Appoints Nelson Parker as Chief Strategy Officer appeared first on Mohegan.
]]>UNCASVILLE, CT – June 10, 2024 – Mohegan, a global leader in premium entertainment and gaming resorts, today announced the promotion of Nelson Parker as the company’s Chief Strategy Officer. Parker was previously the Senior Vice President of Strategic Development for Mohegan. In this new role, Parker is responsible for identifying, assessing and executing growth opportunities and strategic new ventures for the company.
“Nelson has vast experience and a proven track record in strategic development and growth within the gaming and hospitality sectors,” said Ray Pineault, President and Chief Executive Officer of Mohegan. “His skills will be invaluable as we continue to expand our footprint globally and explore new opportunities.”
Before joining Mohegan in 2022, Parker served as a Managing Director at Driftwood Capital, a private equity fund focused on hospitality investments. Parker brings to Mohegan extensive experience in the gaming industry, having previously served as the Senior Vice President of Corporate Development at Penn National Gaming, Senior Vice President of Hotel & Casino Development at Hard Rock International, Vice President of Development at Foxwoods Resort Casino, and Corporate Director of Development at Argosy Gaming.
Under his new position, Parker plays a critical role in future growth and capital planning, initiating and vetting growth opportunities and collaborating across all functional areas to ensure successful implementation. He will work closely with the executive team to align strategic initiatives with Mohegan’s long-term goals and vision.
“I am honored to be a part of Mohegan’s executive leadership team and contribute to the company’s dynamic growth and strategic vision,” said Nelson Parker, Chief Strategy Officer for Mohegan. “Leveraging my experience in the gaming and hospitality sectors, I look forward to identifying new opportunities and driving initiatives that will enhance our offerings and expand our global footprint.”
Parker’s leadership will strengthen Mohegan’s position at the forefront of the entertainment and gaming industry, providing continuity and driving several strategic initiatives to support the company’s long-term goals of innovation, growth and meaningful community partnerships.
For more information on Mohegan, please visit www.westbridgeprimaryschool.com.
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]]>The post Mohegan Announces Lineup for 2024 Hot Summer Fun Celebrations Across North America appeared first on Mohegan.
]]>DESTINATION SUMMER EVENTS:?
At Mohegan Sun, it’s the million-dollar summer, with cash giveaways and promotions all season long. The summer vibes continue with free live music at the return of Party on the Sun Patio every Friday from June 28 to Sept. 27. Each week, guests can visit the fully renovated Sun Patio and enjoy refreshing beverage specials like Jackpot Juice Hazy IPA, live tribute bands, yard games and a selection of food trucks, making it the perfect summer gathering spot under the stars. Don’t miss our all-new Sun Patio Concert Series featuring free concerts from showstopping legends on select Saturdays. Plus, Momentum members can swipe their cards once a day at any promotional kiosk from June 24 through August 30 to enter the Lasso A Bronco Giveaway for a chance to win a 2024 Ford Bronco Sport!
The summer continues to heat up with over $1 million in cash prizes up for grabs Monday-Wednesday and Triple Status Points every Thursday! Promotions also include a special Hot Summer Fun session of the Jackpot Celebration, with $100,000 in cash prizes and 50 winners.
At Mohegan Pennsylvania, guests can kick off the season on a high note with a performance from the band “Almost Queen” on June 28 featuring the first ever beach ball drop, plus double Status Points for Momentum members. The excitement continues throughout the summer with promotions like the $1,000,000 Tropical Treasure and the Buck Wild Bronco Giveaway, where guests can play slots or table games for a chance to win a 2024 Limited Edition Ford Bronco Raptor. The 15th anniversary celebration of Party on the Patio continues with its biggest season yet, featuring live bands, food trucks and drink specials, such as the all-new Party on the Patio Lager with Lime!
Fallsview Casino Resort enhances the seasonal fun with the Backyard BBQ series, featuring a variety of food and drink selections alongside live music, and the Fallsview Food & Drink Fest, from June 6 to June 9, highlighted by appearances from celebrity chefs and exciting culinary events. Additionally, the property will celebrate its 20th anniversary with exciting promotions throughout the month of June and will offer food and beverage specials including a local beer collaboration where guests can sip on Power Play 20.
LIVE ENTERTAINMENT:
Each property will feature a lineup of world-class performers and acts throughout the summer. Mohegan Sun has scheduled an impressive lineup of 256 shows over 96 days, featuring world-renowned acts in a series of concerts that promise to be the season’s highlight. The summer will kick off with performances from Brad Paisley, Daryl Hall and Elvis Costello, Sam Hunt, Kevin Hart, Phish, Childish Gambino and many more inside the award-winning Mohegan Sun Arena! Mohegan Sun also offers free music for those looking to dance the night away at our legendary Wolf Den and newly renovated Sun Patio. Fallsview Casino Resort, located in Niagara Falls, ON, celebrates its 20th anniversary weekend with a concert at the OLG Stage at Fallsview Casino with Michael Bublé and is hosting Keith Urban’s electrifying performance. And at Mohegan Pennsylvania, Almost Queen: A Tribute to Queen, kicks off Hot Summer Fun in style on June 28 at the resort’s Outdoor Concert Venue!
DAILY PROMOTIONS:
Each Mohegan property offers unique daily promotions throughout the summer, rewarding Momentum members with everything from Free Slot Play to exclusive t-shirt giveaways and special dining offers. These promotions ensure that every visit offers a new way to win and enjoy the summer.
Mohegan Sun
Mohegan Pennsylvania
Mohegan Las Vegas
Fallsview Casino Resort/Casino Niagara
Resorts Casino Hotel
To learn more, please visit www.westbridgeprimaryschool.com/hsf.
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]]>The post Integrated gaming operations set to commence at Virgin Hotels Las Vegas appeared first on Mohegan.
]]>“We are grateful for the collaboration with Mohegan, and we will continue to work together to ensure a well-ordered transition of casino operations,” said Cliff Atkinson, President at Virgin Hotels Las Vegas. “This transition is a natural progression in our journey to provide guests of Virgin Hotels Las Vegas with a seamless resort experience.”
“Mohegan’s partnership with Virgin Hotels Las Vegas was, upon inception, and is today in the very best interest of the guests and hard-working team members whose patronage and contributions to the business are deeply appreciated,” said Ray Pineault, President and CEO, Mohegan. “While Mohegan’s role will come to an end, we are confident that the Resort’s unwavering focus on guest and team member satisfaction will continue.”
With both Virgin Hotels Las Vegas and Mohegan committed to a smooth handover, the transition period is planned to be completed by current year end with no significant disruptions anticipated for Resort guests and team members.
For further updates on this transition and other inquiries, please visit the property’s official website at?www.virginhotelslv.com.
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]]>The post Mohegan Digital Launches New Online Casino Experience in Pennsylvania: Play.MoheganPAcasino.com appeared first on Mohegan.
]]>UNCASVILLE, CT (April 25, 2024) –Mohegan Digital, which is the iGaming division for Mohegan, today fully launched a new online gaming experience in Pennsylvania. Play.MoheganPAcasino.com and associated mobile apps are now live and offering an advantageous sign-up bonus. Like all Mohegan Digital online gaming offerings, MoheganPAcasino.com has no shortage of thrilling slots, table games and more.
“This is an exciting moment for Mohegan Digital as we expand our very own online gaming brand to Pennsylvania, in close coordination with Mohegan Pennsylvania,” said Rich Roberts, president of Mohegan Digital. “Our growth with the MoheganSunCasino.com app in Connecticut and New Jersey continues to surpass expectations, as does our PlayFallsView app in Ontario, CA. To now have our fourth launch in the great state of Pennsylvania marks another great opportunity for Mohegan Digital!”
PA residents and visitors can now visit Play.MoheganPAcasino.com or download the MoheganPAcasino.com iPhone app on the App Store, or through Google Play for Androids users as well. Navigation to the new online casino experience is also available through MoheganPA.com.
Play.MoheganPAcasino.com offers players daily jackpots, along with more than 500 total games across Slots, Table Games and Live Dealer offerings. Some popular games at launch are Vegas Nights, BlackJack Diamond Series, Cash Machine, Wheel of Fortune PowerWedges, Cleopatra, Ultimate Fire Link, 88 Fortunes, Deal or No Deal Slingo, Live Dealer games, Baccarat and much more. By this summer, Mohegan Digital is expected to increase the total number of games to 700.
Additionally, Mohegan Pennsylvania’s popular Momentum program, which is a free to sign-up loyalty rewards program allowing members to earn perks, points, tournament invites and leveling up opportunities, will be synced in with online accounts later this spring as part of this exciting roll out of MoheganPAcasino.com. This means that whether guests are playing online or in person at the premier gaming destination in Pennsylvania (Mohegan PA), the benefits build in the same account.
“We’re dedicated to offering an unmatched online gaming platform in the fast-growing iGaming industry,” said Guy Greene VP of Marketing, Mohegan Digital. “Creating a fun, immersive and user-friendly experience, combined with reliability and great guest service are features that Mohegan Digital have become synonymous with, and we’re thrilled to bring it all to Pennsylvania.”
A rebrand of the on-site Sportsbook inside Mohegan Pennsylvania in Wilkes-Barre, PA, which is currently known as the Unibet Sportsbook, will also soon take place. Located near the entrance of Mohegan PA, this popular venue which offers plenty of prop bets, same game parlays, futures and much more, will soon be known as the Mohegan Pennsylvania Sportsbook. Guests can stay tuned to moheganPA.com for details, as this rebrand will also take place at Mohegan Pennsylvania’s off-track wagering locations in Lehigh Valley and Allentown.
To stay up to date on all things Mohegan Digital, visit www.westbridgeprimaryschool.com/news.
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]]>The post Mohegan Announces New Interim Chief Operating Officer (COO) Joseph J. Hasson appeared first on Mohegan.
]]>Joseph J. Hasson will serve as interim COO and retain his current role as General Manager of Mohegan Casino at Virgin Hotels Las Vegas, subject to necessary regulatory filings or approvals.? Mr. Hasson was an obvious choice for the Management Board, given his prior experience as the former Chief Operating Officer of Station Casinos LLC and Red Rock Resorts, Inc. Joe brings considerable expertise to the executive team with a consistent track record of operating excellence and success over more than 40 years’ experience in the gaming and hospitality industry. Mr. Hasson will report to Ray Pineault, President and Chief Executive Officer (“CEO”) of Mohegan.
“Joseph J. Hasson’s deep understanding of the gaming and hospitality industry makes him exceptionally qualified to maintain our high service and operational excellence standards,” said Ray Pineault, President and CEO of Mohegan. “We are confident that Joe’s extensive experience and proven leadership will ensure continuity in our operations and guest experience.”
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